Accessibility Statement for Florist Hackney

Our Commitment to Digital Accessibility

At Florist Hackney, providing exceptional experiences to all our customers, including those living with disabilities, is at the heart of what we do. Our goal is to ensure that anyone, regardless of ability, can browse, select, and order beautiful flowers quickly and efficiently through our Florist Hackney online service. We believe that accessibility is essential, reflecting our commitment to serving every community member in Hackney and beyond.

WCAG 2.1 AA Compliance

We strive to adhere to the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA. These standards have been developed internationally to ensure digital spaces are accessible for all users, including those with visual, auditory, cognitive, or physical disabilities. By following these guidelines, we aim to remove barriers and deliver an inclusive, welcoming Florist Hackney online experience.

Screen Reader Compatibility

Our website integrates technologies and best practices so that it remains compatible with popular screen readers such as JAWS, NVDA, and VoiceOver. We use clear headers, descriptive text, and navigable structures to ensure every user—including those reliant on assistive technology—can easily find flower arrangements, read about our services, and place orders online. If you use a screen reader and encounter any issues, we value your input as we continue to improve our service.

High Contrast and Readable Design

Good design is accessible design. Our site employs a high-contrast colour palette for background and text, ensuring users with vision impairments or colour blindness can easily distinguish information. We also use readable font sizes, simple layouts, and straightforward navigation so that all Hackney residents can confidently order from Florist Hackney online—regardless of their device or ability.

Accessibility Benefits for All Hackney Customers

Every customer deserves to experience the joy of flowers. By making our online service accessible, we provide every Hackney community member with the ability to browse, select, and order floral arrangements without barriers. Whether ordering for personal enjoyment, a special occasion, or sharing flowers with loved ones, our commitment to accessibility makes sure everyone can enjoy Florist Hackney's offerings with ease and confidence.

Continuous Improvement & Contact for Accessibility Support

We know digital accessibility is an ongoing process. We regularly review and enhance our website based on the latest standards, feedback, and advances in assistive technology. If you notice any aspect of the Florist Hackney site that does not meet your accessibility needs, or if you have recommendations for improvement, please get in touch with our team. Your suggestions and experiences are invaluable in helping us create a truly accessible service for all of Hackney.

Conclusion

Florist Hackney believes accessibility is more than compliance—it is fundamental to providing outstanding customer service. We are deeply committed to ensuring every customer in Hackney can enjoy the convenience of ordering flowers online, regardless of ability. Thank you for giving us the opportunity to serve you, and for helping us create a more accessible digital experience.