Florist Hackney Online Flower Delivery Terms & Conditions

Florist Hackney Terms and Conditions for Online Flower Delivery

Welcome to Florist Hackney: Terms & Conditions for Online Flower Delivery

These Terms and Conditions govern the use of our website and the supply of flowers, plants, and related floral products by Florist Hackney to customers across Hackney and surrounding areas. By placing an order on our website, you agree to be bound by these terms. Please read them carefully before purchasing our online flower delivery services.

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:
- "Florist Hackney" refers to the business providing flowers and related items for delivery in Hackney and surrounding areas.
- "Customer" means any individual or business placing an online order.
- "Order" means a request for the supply of flowers and related products via the Florist Hackney website.
- "Website" refers to the Florist Hackney online portal for browsing and purchasing products.

2. Scope of Application

These Terms and Conditions apply to all orders placed for flower delivery to addresses within Hackney and surrounding areas. By purchasing from Florist Hackney, you confirm that you are a resident of or require delivery to these locations. Specific terms relating to flower availability, delivery times, and product substitutions may vary depending on your location and will be detailed during the order process.

3. Ordering Process

Placing an order with Florist Hackney is easy and convenient:
3.1 Browsing & Selection: Customers can browse our available floral arrangements, bouquets, plants, and gifts. Items presented are subject to seasonal and stock availability.
3.2 Customisation: Where possible, you may customise your order (for example, by choosing preferred colours or adding a message card), subject to available options shown online.
3.3 Add to Basket: Once your selection is made, add the items to your basket and proceed to checkout.
3.4 Order Details: You must provide accurate recipient details including name, address, contact information, and any special instructions for delivery.
3.5 Order Confirmation: Review your order summary, confirm all details, and submit payment using the available methods.
3.6 Order Acknowledgement: After placing your order, you will receive an order acknowledgement. This confirms receipt of your order but does not signify acceptance.
3.7 Order Acceptance: Acceptance of your order occurs only upon dispatch of the products, at which point a binding contract exists.

4. Payments

4.1 Accepted Payment Methods: Payments can be made securely via major credit and debit cards, or other payment options displayed at checkout.
4.2 Payment Security: All payments are processed through secure, encrypted channels for your safety.
4.3 Prices: All prices displayed on the website are inclusive of VAT where applicable, and include delivery charges unless stated otherwise. Prices are subject to change without notice, but such changes do not affect orders already accepted.
4.4 Declined Payments: If your payment is not successful, your order will not be processed. You will be advised to provide an alternative payment method.
4.5 Invoicing: Upon successful payment and order acceptance, an order confirmation and receipt will be issued electronically.

5. Delivery Policy

5.1 Service Area: Florist Hackney delivers flowers and related products within Hackney and the surrounding neighbourhoods.
5.2 Delivery Times: We aim to deliver on your selected date, subject to availability and operating hours. Delivery cannot be guaranteed for specific times unless offered as an option during checkout.
5.3 Delivery Instructions: It is your responsibility to provide correct delivery information and any necessary instructions. We are not liable for delivery failure due to incorrect or incomplete address details.
5.4 Missed Deliveries: If the recipient is unavailable, we may attempt delivery to a neighbour, leave the item in a safe place, or leave a calling card with instructions for re-delivery or collection, at our discretion.
5.5 Non-Delivery: If we are unable to deliver due to circumstances beyond our control, we will contact you promptly to arrange an alternative solution or a full refund.

6. Cancellations & Amendments

6.1 Cancelling Orders: You may cancel or amend your order before it has been processed for dispatch or prior to the specified cut-off time. Please refer to our cancellation policy for the latest cut-off times.
6.2 After Processing: For orders already prepared or in transit, cancellation is not possible.
6.3 How to Cancel: To request a cancellation or amendment, please use the contact form on the website quoting your order number. You will receive confirmation of cancellation or further instructions.
6.4 Refunds: Eligible cancellations will be refunded to your original payment method within a reasonable timeframe. Refunds are only available for orders cancelled within the permitted period.
6.5 Non-Refundable Items: Custom floral designs and certain perishable products may not be eligible for cancellation or refund once preparation has commenced.

7. Substitutions

7.1 Where specific flowers or products are unavailable, Florist Hackney reserves the right to substitute items of equal or higher value and similar style. Substitutions will be made only when required and always with the intention of maintaining the overall look and value of the arrangement.
7.2 In the event of significant substitutions, we will endeavour to notify you in advance whenever possible.

8. Quality & Satisfaction Guarantee

8.1 We take pride in supplying high-quality flowers for delivery in Hackney and the neighbouring areas. Should you or the recipient not be satisfied with the quality of our products, please notify us within 24 hours of delivery.
8.2 We may request a photograph of the item received to assess your query.
8.3 Where a valid complaint is received, we will offer a suitable replacement or a refund at our discretion.

9. Liability

9.1 General: Florist Hackney will not be liable for any loss or damage arising from late delivery, failure to deliver on a specific date or time, or events outside our reasonable control.
9.2 Force Majeure: We are not liable for delays or non-delivery resulting from acts of God, severe weather, strikes, governmental restrictions, pandemics, or other circumstances outside our control.
9.3 Limit of Liability: Our liability is limited to the value of the order placed. Under no circumstances will we be liable for any indirect, consequential, or punitive damages.
9.4 Recipient Responsibility: Please ensure the recipient handles fresh flowers and plants responsibly. Florist Hackney is not responsible for misuse or allergic reactions.

10. Personal Information & Privacy

10.1 Any personal information provided during the ordering process is treated in accordance with our Privacy Policy. This includes details used for order fulfilment and required for delivery purposes.
10.2 Your data will not be shared with third parties except for the purposes of fulfilling your order or where required by law.

11. Intellectual Property

All content, images, and designs featured on the Florist Hackney website are the property of Florist Hackney or its licensors. No portion of the website or its content may be transferred, copied, or reproduced without prior written permission.

12. Amendments to Terms

Florist Hackney reserves the right to revise these Terms and Conditions at any time. Changes will become effective immediately upon publication on the website. It is your responsibility to check for updates each time you place an order. Continued use of the website and our services will constitute acceptance of the revised terms.

13. Governing Law & Jurisdiction

These Terms and Conditions are governed by and construed in accordance with English law. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact and Customer Assistance

Should you require assistance or have any questions regarding these terms, the order process, or require further clarification, please use the contact form on our website. Our team aims to respond promptly to all legitimate queries from customers in Hackney and the surrounding areas.

15. Acknowledgement

By using the Florist Hackney website or placing an order for online flower delivery, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. These terms are applicable to every customer seeking flower delivery in Hackney and the surrounding neighbourhoods.